RETURN POLICY

BLKTEE Return and Exchange Policy

1. Cooling-off Period:

This brand complies with Taiwan’s Consumer Protection Law and provides consumers with a 7-day appreciation period to return or exchange products without providing any reason.
The appreciation period calculation begins on the day the consumer receives the item and includes weekends and holidays.

2. Return conditions:

Items should be complete, unused, undamaged and should contain all accessories and original packaging.
Certain items, such as food or personal hygiene products, may not be eligible for returns or exchanges unless there is a quality issue.
No exchange service is provided. If you need to exchange, please return the product directly and place a new order.

3. Return shipping fee:

If the product is defective or incorrect, the brand will bear the return shipping costs.
If the consumer requests a return due to subjective reasons (such as not liking or not needing it), the consumer shall bear the return shipping costs.

4. Refund method:

The brand will provide consumers with a refund, and the refund will be returned to the original method of payment.

5. Return procedure:

Consumers can submit return or exchange requests through the following methods:

Contact our customer service department: [goplayer@worldmart.com.tw / 0902217305]

Complete the return or exchange request form available on our website.

6. Holding period:

The holding period for returns or exchanges is within 7 days, calculated from the date the goods are delivered to the location designated by the consumer.

7. Clear announcement of return policy:

The brand clearly announces its return and exchange policy on its website so that consumers can understand its rights and responsibilities.

8. Exceptions:

In some cases, we may make exceptions to returns or exchanges for specific goods or services due to regulations, but we will clearly state these circumstances in our policy.

This brand respects the rights and interests of consumers and is committed to providing return and exchange services that comply with regulations. If you have any questions or needs related to returns or exchanges, please feel free to contact our customer service department for assistance.

Date: [September 11, 2023]

NOTE: Return and exchange policies may vary due to brand needs and regulatory changes. Consumers should carefully read and understand the relevant return and exchange policies before purchasing. Additionally, please regularly review the latest laws and regulations to ensure compliance.

1. Cooling-off Period:

We adhere to Taiwan's Consumer Protection Act, providing consumers with a 7-day cooling-off period during which you can return or exchange products without the need to provide a reason. The cooling-off period begins on the day you receive the product, including weekends and holidays.

2. Return Conditions:

Products must be in their original, unused, undamaged condition, and include all accessories and original packaging. Some items, such as food or personal hygiene products, may not be eligible for returns or exchanges unless there are quality issues. We do not offer direct exchanges; if you require a replacement, please initiate a return and place a new order.

3. Return Shipping Costs:

If the product is defective or incorrect, BLKTEE will cover the return shipping costs. If you request a return for subjective reasons (eg, not liking the product), you will be responsible for the return shipping costs.

4. Refund method:

We will provide a refund to the original payment method used for the purchase.

5. Return Procedure:

You can initiate a return or exchange request through the following methods:

  • Contact our customer service department at [ goplayer@worldmart.com.tw / 0902217305].
  • Fill out the return/exchange request form available on our website.

6. Holding Period:

The holding period for returns and exchanges is within 7 days from the date the product is delivered to your specified location.

7. Clear Disclosure of Return Policy:

BLKTEE clearly discloses its return and exchange policy on the website to ensure that consumers understand their rights and responsibilities.

8. Exceptions:

In certain circumstances, we may make exceptions to the return and exchange policy as allowed by applicable regulations. Any such exceptions will be clearly outlined in our policy.

BLKTEE respects consumer rights and is committed to providing a compliant return and exchange service. If you have any questions or require assistance related to returns or exchanges, please feel free to contact our customer service department.

Date: September 11, 2023

Please note that return and exchange policies may vary based on brand requirements and changes in regulations. Consumers are advised to carefully read and understand the relevant policies before making a purchase. Additionally, it is recommended to periodically review the latest laws and regulations to ensure compliance .